What am I entitled to with the purchase of a ticket?
Purchasing a ticket entitles you to attend the event in the area or zone specified on your ticket. Your ticket may correspond to standing, seated, or another specific category.
Each ticket is valid for one entry only, and its use is subject to your unconditional acceptance of the event’s operating and safety regulations.
Can I be denied entry to the event?
Yes. The Organizer reserves the right to deny entry to individuals who cause problems during ticket checks, disrupt public order, or display inappropriate behavior.
In such cases, no compensation will be provided.
Can I be removed from the event venue?
Yes. Ticket holders must comply with applicable laws, regulations, and event rules.
In the event of inappropriate behavior or a violation of the rules, the Organizer may require you to leave the venue. In this case, no compensation will be provided.
What should I do in the event of an incident or problem at the venue?
If an incident involves the behavior of another visitor or any safety-related issue, contact the event’s security service immediately.
Security personnel are present at the venue to guide, assist, and ensure the safety of the public, and visitors must follow their instructions.
Where can I purchase valid tickets?
Only tickets purchased from the official points of sale and authorized presale outlets listed on the event page are considered valid.
Purchasing tickets from unofficial sources may result in the ticket being canceled or rejected upon entry.
Is ticket resale or use for commercial purposes allowed?
No. The use of tickets for advertising or commercial purposes is prohibited without the Organizer’s written permission.
Any resale or transfer of a ticket for such purposes may result in its cancellation and denial of entry, without compensation.
Do I need to keep my ticket with me during the event?
Yes. You must keep your ticket in your possession and present it to authorized personnel if requested.
Some tickets are valid only for specific seating categories or areas of the venue.
What happens if my ticket is replaced with an entry wristband?
If your ticket is replaced with a special entry wristband, the wristband must remain secured on your wrist for the entire duration of your presence at the event.
Each ticket corresponds to one entry wristband only.
How early should I arrive at the venue?
To avoid inconvenience and delays, it is recommended that you arrive at the venue at least 75 minutes before the event starts.
What happens if the event date, time, or venue changes?
The event will take place regardless of weather or other conditions, unless it is postponed due to circumstances such as a strike, government restrictions, force majeure, or other similar circumstances.
The Organizer reserves the right to change the date, time, or venue, as well as modify the event layout or schedule for safety reasons.
Are the stated opening and start times final?
Not necessarily. The times stated on the ticket are indicative and may be changed if deemed necessary for the smooth operation of the event.
You are advised to monitor the Organizer’s official communication channels and website for any updates.
Can the price of a zone or the event program change?
Yes. The Organizer reserves the right to make changes to zone pricing and the event program.
Can I cancel my ticket or request a refund?
Tickets cannot be canceled or refunded simply because the ticket holder is unable or chooses not to attend the event.
What happens if the event is canceled?
In the event of cancellation, the ticket refund procedure will be announced by the organizing company.
According to the terms, relevant requests must be submitted in writing to the address specified by the Organizer. Requests must be submitted within 15 calendar days, without extension, from the date of cancellation.
What happens if the event is interrupted?
If the event is interrupted at least 45 minutes after it has started, it will be considered completed, and there will be no repeat performance or refund.
If the event starts and is subsequently suspended, the Organizer will make reasonable efforts to provide safe conditions for visitors while they wait and leave the venue.
Are there special rules for each event?
Yes. The Organizer and the artist may establish specific rules for the event and communicate them to ticket holders before or during the event.
Failure to comply with these rules may result in denial of entry or removal from the venue.
Can I be photographed or appear in event videos?
By entering the venue, you consent to the possibility of being photographed, filmed, or recorded as part of the event audience.
The relevant audiovisual material may be displayed or used by the Organizer in accordance with the event terms, without any compensation or financial payment being due to you.
Is there a limit on the number of tickets I can purchase?
Yes, there may be purchase limits that vary depending on the event. The applicable limit is stated on the presale page.
The Organizer may cancel tickets or orders that exceed the permitted limits. These limits may be associated with the delivery address, payment card, or user.
What are the age restrictions for entry?
Children under 6 years old are not permitted to enter, even when accompanied by an adult.
Children aged 6 to 14 may enter only when accompanied by a guardian or adult.
The guardian or accompanying adult is responsible for the children they bring to the event.
What items are not allowed inside the venue?
The following are prohibited from being brought into or possessed at the venue, among other items:
- Backpacks
- Glass bottles
- Metal cans
- Weapons and other sharp or dangerous objects
- Flammable materials
- Laser devices
Security personnel may confiscate prohibited items and, where applicable, remove the individuals carrying them from the venue.
Is entry allowed if I am under the influence of alcohol or other substances?
No. Entry is prohibited for individuals who are under the influence of alcohol or other substances.
In addition, the possession, use, and distribution of narcotic substances inside or near the venue is prohibited in accordance with applicable law.
Can I record the concert with my phone or camera?
According to the event terms, recording with audiovisual equipment—including mobile phones, cameras, video cameras, or other image and sound recording devices—is prohibited.
Security personnel and authorized representatives may take the measures provided for under the event terms and applicable law.
Are crowd surfing and moshing allowed?
No. Crowd surfing and moshing are expressly prohibited for safety reasons.
Is smoking allowed?
Smoking is prohibited at events held indoors.
Can I be searched upon entry?
Yes. For security reasons, security personnel reserve the right to conduct a physical search when members of the public enter the venue.
Where can I find the full event terms and conditions?
These terms summarize key information regarding the purchase and use of tickets. Ticket holders must also take into account the terms printed on their ticket, as well as the instructions and signs displayed at the event venue.