It depends on the delivery method you have chosen while completing your order; pickup from the Box-office, courier, or digital ticket:

- In “Pickup at Venue Box-office” (where it is available) method you may collect your tickets from the event’s registered box-offices (operating hours are mentioned within the reservation confirmation email)

-Your tickets can be collected either from the predetermined service points, or - if it is a simple event ticket - from the ticket offices of the respective facilities (stadiums, theatres, etc.).When you arrive at the respective facility you must necessarily have your police ID with you.It is recommended, for your best service, to be at these points at least 30 minutes before the start of the event.

- If you choose the “Courier” delivery method, you will receive your tickets at the address you have stated during the registration.

- If you choose the digital ticket/e-ticket (where it is available) delivery method, given that your order has been placed successfully, you will receive a Reservation Confirmation email, which will include attached your vouchers in a PDF form. In order to enter the venue, you just need to print the vouchers in on a white A4 paper. For safety reasons please hold with you an ID or other identification document. To open the PDF files, you need the acrobat reader installed; if you do not have it, download here .Also with the digital ticket/e-ticket option you can save your ticket in your digital wallet.

After the completion of your transaction, it is not possible to make any changes to the way the tickets are collected.